Due to high demand, limited supply, and cost changes, availability and pricing are subject to change without notice. Action Supply reserves the right to limit quantity, frequency of purchase, and discounts on any products..
Help Center
Placing & Tracking Orders
How can I change my order or add to it?
We understand that sometimes you change your mind or that you might have forgotten to add a few things to your order. We are more than happy to help you adjust your order as needed. If your order is still in the early stages of processing, you can call...
What is processing time?
Processing time refers to the time it takes to process your order from the time the order downloads into our system to the time your order ships.
Can I place my order via email?
For your security, do not at any time include your credit card number or any other sensitive customer information in an e-mail to us, or any other merchant. If you do not wish to use our secure server, you can always place your order over the phone by...
What is the processing time on my order?
A 24-48 processing time allows our company enough time for all orders coming in to be placed within that time frame. The 24-48 hours processing time is only completed during business hours. If an order is placed on Saturday, Sunday or after 4pm the processing...
Is there additinal processing time for orders shipped to an APO/DPO address?
For any military overseas address (APO/DPO), there may be an additional processing time which could make the order take longer to get to the receiving party. In most cases, the order will be shipped from the manufacturer to Action Industrial Supply and...
How can I track my order?
Action Industrial Supply will send an email confirmation for your order which will contain your order number and once shipped, your tracking number.
Head to our website and log into your account to see updated tracking information.
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Returns & Exchanges
How do I return an item that is the wrong size, color, or fit?
Simply complete the return/exchange form prior to shipping the item(s) back for return or exchange. It's fast and easy! Here's how it works: Submit your return/exchange request using this form: Return/Exchange Request Form Drop off the package at your...
How can I change my order or add to it?
We understand that sometimes you change your mind or that you might have forgotten to add a few things to your order. We are more than happy to help you adjust your order as needed. If your order is still in the early stages of processing, you can call...
I returned my item, how long until I receive my refund?
Your return will be processed within 24-48 business hours of receiving it. Once your return is processed, it takes 7-10 business days for the bank to credit the account.
What is your return policy on defective items?
Returning a defective item is easy. Simply follow the same return/exchange policy as you would a normal return or exchange. Click here to start a return / exchange If you are uncertain if your issue is considered defective, please call our customer...
What is your return/exchange policy?
At Action Industrial Supply we want you to be happy with your purchase!
To return or exchange an item, simply complete the easy Return Request Form prior to shipping the item(s) back for credit. It's fast and easy!
Some items, such as special orders...
My Account
I can't sign into my account. What now?
If you have forgotten your password, click the "Forgot Your Password?" link at the bottom of the login page. A new password will be emailed to you immediately. Use the new password to log in. Then on your My Account page, click "Account Information" ...
How do I access my account?
To access your customer account you will navigate to the top of our website and select the link labeled Log In. You will then enter your username and password that you selected at the time you set your account up. If you have any issues accessing your...
Payment Issues
When will my card be charged?
We charge your credit card once your order is placed. We will send an email confirmation and begin processing your order.
Are my payment details/data secure?
Yes, we work diligently to ensure that your payment details and data is always safe and secure.
What is a CCV number and why do you ask for it?
CCV stands for Card Code Verification. The CCV number is a three or four digit number on your credit card, in addition to your account number. This CCV helps to protect you (and us) against credit card fraud. Here's how: If someone has possession of ...
My coupon code is not working when I check out, why?
We understand how frustrating it can be when a coupon code does not work. There are several reasons a coupon code may not work in your shopping cart, with the most common ways being: - Coupon has expired - Items in the cart do not meet coupon minimum...
I received a notification that my card was declined, what do I need to do?
While we work to ensure that card issues are kept at a minimum, if you receive notification that your card has been declined please call our customer serivice at 800.527.5548, and one of our agents will help you resolve any issue that has arose.
Shipping
How was my order shipped?
We offer shipping through USPS and UPS. Your order will be shipped using one of these methods. If you do not receive mail to your home, please be sure to include your PO Box in your shipping address to ensure your package is not delayed.
Do you offer expedited shipping?
Yes, we do. However, there is still a 24-48 hour processing time.
Does the 1-2 business day processing time apply to expedited orders?
A 24-48 processing time allows our company enough time for all orders coming in to be placed within that time frame. The 24-48 hours processing time is only completed during business hours. If an order is placed on Saturday, Sunday, or after 4 PM, the...
Are shipping fees refundable?
We are not responsible for reimbursing shipping fees or shipping fees for returning items.
What is drop shipping?
We work to provide a wide range of products and brands to suit most every taste and budget. This may mean that the product you want may not be readily available in our warehouse. To help expedite the processing time, we may drop ship your item directly...
What are my shipping options?
We work with USPS and UPS to provide you a variety of shipping options. UPS Ground (Normally 4-8 business days once shipped) - UPS 3 Day - UPS 2 Day - UPS 1 Day Please note that all orders are subject to a 1-2 business day processing time.
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