Shipping & Returns/Exchanges Policies

Shipping Policy

Items currently in stock at Action Industrial Supply will ship the next business day.

If we do not have the item in stock, we will ship it direct to you from the vendor which may take 7-10 business days. If your item will be shipping from the vendor, or in the rare case that it is out of stock with the vendor as well, we will notify you by email.

Returns and Exchanges Policy

At Action Industrial Supply, we want you to be happy with your purchase! To return or exchange an item, simply Submit an RMA Request using your Order Number and either the email address or billing zip code used for the order prior to shipping the item(s) back for credit. It's fast and easy! Special orders are not returnable. Customer is responsible for return freight and a restocking charge for standard returns.

1. Submit an RMA request. and await approval.
2. Once approved, if you are returning your items, please take them to the nearest UPS location and send back to:
   
   Action Industrial Supply
   Attn: Returns
   2400 Olthoff Dr.
   Muskegon, MI 49444
3. Please be sure that the item you are returning/exchanging is unused and still in it's original packaging (ALL clothing still have tags, shoes are in their original box, etc.) . Once we have received the item in unused condition, your replacement item will ship. Credit for refunds is applied after the return item has been received in unused condition.
4. Free return shipping is limited to product exchanges, and limited to one per customer every 30 days. Limit one free exchange for items on the same order.
5. Specially priced items do not qualify for free return shipping. Items sold at closeout or clearance prices are not eligible to be returned or exchanged. We reserve the right to refuse returns at our sole discretion. Additional free returns may be granted at the discretion of our customer service department.
6. All returns must be requested within 30 days of you receiving the product.
7. Items that have been embroidered are not returnable.

PLEASE NOTE: When returning shoes or boots, the product must be in its original box. That box must be in the condition it was in when you received the package. Please do not use the original shoebox as your shipping box. Use a box big enough for the shoebox to fit in when returning your items. If the original box is at all damaged (unusable for resale) we reserve the right to charge you a $10.00 fee to replace the box.

If you are returning clothing it must be unworn, unwashed, and in NEW condition. Clothing items must have their original tags and/or packaging. We will not accept items contaminated by animal hair, have an odor to them, or have clearly been worn other than trying the item on to see if it fits. These items will be returned to you at your cost.

IMPORTANT NOTICE CONCERNING REFUNDS: As soon as you return your item to us and it's received into our systems, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to their customer's accounts. Refunded items do not qualify for free return shipping. International returns and exchanges do not qualify for a free return shipping label.

Refunded items do not qualify for free return shipping.

Action Industrial Supply reserves the right to apply a restocking fee on refunds for returned orders in certain situations. A restocking fee of 18% may be charged if your return is over $1,000